Shipping Policy

Last updated: August 18, 2026

Noxoly works with overseas suppliers, warehouses, and fulfillment partners to deliver orders to customers.

Order Processing

Orders are typically processed within 1–2 business days, Monday to Friday, excluding public holidays. Processing time is separate from delivery time.

Estimated Delivery

Estimated cross-border delivery time is 7–12 business days after processing. Delivery times are estimates and may vary due to carrier delays, customs processing, weather, peak periods, or an incorrect or incomplete delivery address.

Tracking

When tracking is available, tracking details will be sent to the email address provided at checkout. Tracking updates may take several business days to appear after dispatch.

Address Changes

Please review your shipping address before placing an order. If you need to request a correction, contact us as soon as possible. We cannot guarantee changes after an order has entered processing or shipped.

Customs and Import Charges

Customers are responsible for any customs duties, import taxes, or other charges imposed by the destination country, unless otherwise stated at checkout.

Delayed, Lost, or Damaged Shipments

If your shipment is significantly delayed, appears lost, or arrives damaged, contact us with your order number and relevant photos where applicable. We will review the matter with the carrier or fulfillment partner and provide an appropriate resolution based on the circumstances.

Contact

For shipping questions, contact team.noxoly@gmail.com.